Faqs
Frequently Asked Questions
frequently asked question
1. CHOSE YOUR VIDEO AD
Choose any package you want and place your order.
2. FILL OUT THE FORM
Fill out and submit the product questionnaire. It takes only 10 mins and it helps our Video Ad Experts to come up with the best possible video ad scripts for your product.
3. RECEIVE YOUR AD VIA EMAIL
Once you submit questionare, we will start with video editing and send you your order via email. In case you are not happy, we offer unlimited revisions.
If you choose UGC video, an additional step is to send the product to the creator. We will provide a shipping address.The delivery time varies depending on the package you choose. Delivery can be between 24 and 72 hours. Depend on the turnaround time you chose.
If you are looking to purchase the UGC package, once you submit the details, we will provide you with the location to ship your product.
For viral ads, we source all the content from the web.
YES! Our refund policy is very simple and clear. Once you place your order, you’ll get an ad with our watermark. At that point, if you want a full refund just ask for it and we’ll give you all your money back. If you like an ad, let us know and we’ll send it immediately without our watermark.
For any questions regarding the refund, send an email to hello@ecomlyads.com
Our videos will range from 0:30 – 0:50 seconds.
Yes! There is still a risk in the video clips from original creator reaching out and make copyright claims or asking you to take down the video. We are simply editing videos for you. If you don’t feel like the video is not useable, we offer a free revision within 24 hours of receiving your video.
Yes! We offer video ads in any language you want. After the video copy is ready, we will send the script for translation.
